My name is Jenny Marcucci and I live in a condo unit. Unfortunately for me, the building's water pipes above me burst and my entire living room and dining room wood floors were floating around my home. I am a 70 year old woman with a disabled son who is living at home because Misericordia is closed because of the virus. I am sure you can imagine how upsetting this was for me not only to have to deal with the water but knowing that all of the workmen would be coming into my house to dry up and sanitize the floors during this PANDEMIC. I was an emotional wreck. When they all arrived, I actually started to cry when I saw what they were doing as they were tearing out the floor and spraying and putting down fans, etc. Thank goodness that Dakota was there. I actually had a meltdown. He quickly started calming me down and assured me that he would take care of everything with the least amount of exposure to my son and myself. He explained the cleaning process to me so I understood why they were doing all of this, all necessary to do it right so Pete and I would be living in a safe environment. Thank you and thanks to Dakota for making this as pleasant of an experience as is possible...considering that I had floating wood in my house! He's the greatest! I now know why Farmers Insurance directed me to your company. You have amazing employees. I'm going to let Farmers know how your company took care of us.  

Maggie:

Just to let you know, the team I had here today was exceptional. They worked extremely hard and I appreciate everything they have done in the first phase of getting my place back to the way it was before the catastrophe.

Again, thank the team for me.

We had water damage from some burst radiator pipes caused by this awful winter. SERVPRO of Ravenswood came out right away and were prompt, courteous and cleaned up everything after they started the water mitigation process. They explained in detail everything they were doing to mitigate any water or mold damage. I would highly recommend them if you unfortunately have an water or fire cleanup needs.

The team arrived within 90 minutes of my call. They quickly got to work and before they left for the night they made sure all the water they could get up was gone and the fans and dehumidifiers were working across the entire floor. Three days later, the entire basement was dry. The agents and technicians were friendly, professional, efficient and proved their experience throughout the entire process. Thanks SERVPRO! I am glad I called you!

What great service. I had a water heater break and flood my place. Steve and his crew came out and had me cleaned up and ready to go. Reasonable prices but the service is what makes them stand out. It was impeccable. I will call them again and recommend to any one I know.

One word: Perfect. We had water damage from our ceiling through to our main floor and Tom was one of the first people I called. After reading good reviews from other folks, I figured it would be a good fit to use their team to tear out and dry all of the wet plaster and wood beams. Tom was very professional, and helpful in planning and thinking about prevention in the future. It's nice to be confident that the work is getting done properly.

We had a water leak from our roof resulting from a fire. Our insurance company sent out Servpro. On a Sunday morning, Steve, the owner came out, made assessments, answered all of my questions, and made me feel at ease.

I live in a 6-flat condo building and the upstairs neighbor had a toilet overflow this evening. He didn't notice it, but I sure did when a few minutes later I had a waterfall come gushing down through my walls.

Servpro answered the call right away and arrived at my home in just over an hour (mind you, this was at 10:30pm on a Saturday).

The knowledgeable and friendly workers of Servpro Ravenswood have been an answer to my prayers!