Do I call a plumber or do I call SERVPRO?

10/19/2020 (Permalink)

Broken pipe cartridge leak

This past weekend I had a near-disaster experience in my daughter's bathtub.  Like all children, they don't know to tell you something is wrong until something is really wrong!  Apparently there has been an ongoing slow drip in the tub.  I happen to discover this when I inspected their chore completion; one of which was to clean the tub!  

Since I work for SERVPRO of Ravenswood I know the first thing you should do during a water overflow scenario is to turn off the main water line.  So I did.  Then I called my building engineer to come and inspect the problem.  When Gus pulled off the wall faucet we discovered that the pipe's cartridge was warped.  Luckily this was a $25 part replacement.  We also discovered that the leak was on the outer side of the wall.  You see, had the leak been inside that wall, then that would be a "Call SERVPRO" situation.  Leaks within walls tend to travel downward and ultimately affect the floors below you.  In some high rise cases water damage can affect several units below.

The lesson here folks is; call a plumber (or building engineer) to fix the parts, and call SERVPRO to clean and dry out the water damage.

24/7/365 Service Line:  773-878-5200