What to expect when the unexpected happens to you

7/24/2020 (Permalink)

An example of a homes flooded, finished basement.

Water damage does not occur all the time, but when it does do you know what to do?  Let me help outline some of the basics on the subject.  

Though there are many situations of how water damage can occur, some of the most common examples of are typically caused by flooding, toilet or tub overflow, water valve leaks, holes in roofs, basement seepage, gutter clogs, and post-fire remediation.  When you undergo one of these scenarios it is best to act fast and not postpone any water damage cleanup.  

1. Turn off your water.  
2. Be cautious.  Do not walk in water where there are any active electrical outlets.
3. Notify your home insurance agent of the situation.  You do not need to file claim, but it is still good practice to let them know what is happening so that they are prepared should you decide to file a claim in the coming days.
4. Call SERVPRO of Ravenswood to cleanup the damage.  Our service line is maintained 24-hours per day, 7-days per week. 773-878-5200 
5. We will have a technician out to you within 24 hours to provide you with a free cost assessment.

SERVPRO of Ravenswoood  is called for the cleanup side.  Our work involves extracting water, cutting out drywall or wet walls, removing carpet and pads or flooring.  In most cases we can save hard wood floors if we called immediately.  Our crew will also move and pack up furniture and furnishings.  Next we clean and sanitize the affected areas thoroughly.  Then, we systematically setup drying equipment that creates a warm airflow to remove moisture.  Depending on the spread of the water damage the drying process may take 1-4 days.  During those days a SERVPRO trained technician will monitor and record moisture levels to determine the condition of the affected areas.  Lastly, we will remove and deodorize the area and leave it in a "ready-to-go" position for your contractor to began their rebuild process. 

SERVPRO of Ravenswood documents and coordinates the entire job with your insurance carriers or property managers from start-to-finish.  Pictures and records are maintained in a cloud-based system and can be shared upon the client's request.  

I hope this quick How To explanation provides you with the insight you need in order to be prepared for water emergencies. Though we do not wish for such disruptions in your life, we do hope it brings you comfort in knowing that help is nearby and here for you at any time - no matter the size of the damage.  

Call 773-878-5200 if you wish to discuss your unique situation.  We are located in the north side of Chicago, near the intersection of Ashland and Foster Avenues.  

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